![]() ![]() That's because ShipStation statuses relate directly to your shipping workflow, which might require different statuses than what your store provides. The statuses for orders on your store may not exactly match the statuses ShipStation uses. For this reason, we recommend cancelling orders in your selling channel and then refreshing ShipStation, to ensure the order status matches on both platforms. However, ShipStation does not notify your store when you cancel orders in ShipStation. ShipStation can also import cancelled orders from your store so you can have a complete reporting of cancelled orders in ShipStation. ShipStation can import Shipped orders from your store so you can have a complete reporting of shipped orders in ShipStation.Īny order you cancel in ShipStation will be moved to the Cancelled status. Also, orders will move here when you mark them as shipped. Once you print a label for an order, ShipStation will move the order into the Shipped status to indicate no more work needs to be done on this order. Orders that are sent to fulfillment but not yet fulfilled will move to Pending Fulfillment.Īdditionally, Amazon Seller Fulfilled Prime orders will import as Pending Fulfillment, unless Amazon Buy Shipping has been enabled in the ShipStation account. This is where most of your order management will take place. Ready to ship orders will import into the Awaiting Shipment status. Check our Integrations Help articles to see specific details about your selling channel. You can manually put orders on hold at any time, or use an automation rule to move orders to the On Hold status when they import. You can also manually remove a Hold on an order from the Orders tab or from within the Quicksearch and Advanced Search.Ī few stores, like Magento, do support an On Hold status and can send that status to ShipStation as well. For example, if an order contains an item for an out-of-stock product or has a fraud alert, you can move it to On Hold status until you are ready to ship it. You can move orders out of the Awaiting Shipment status so your shippers don't accidentally ship them before they are ready. ![]() On Hold orders are orders that you you do not want to ship right away. You cannot create labels for orders that are in the Awaiting Payment status! Or, you can manually mark the order as paid. ShipStation will update the order status to Awaiting Shipment when the store sends updated information indicating the order has been paid for. Check our Integrations Help articles for order import details specific to your selling channels. Not all stores support importing unpaid orders. Any order indicating it is unpaid will import into Awaiting Payment. ![]()
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